OUR RETURN POLICY

We guarantee the quality of all our products. We hope that every customer is extremely satisfied with their order and our service. However, if you are unsatisfied with your order, we will always do our best to assist you and to resolve the issue in a timely manner.

Firstly, you should check your package carefully upon receipt for any damage and before signing the delivery documents. If you received an incorrect, defective or damaged product, you should not take the package and a damage report must be filled in immediately with the courier. That report will help you during the exchange and refund process. If only the box is damaged and not the product inside, you can accept your order.

If you are unhappy with your products for any reason within the first 14 days from the date you received them, you may return it for a full refund or an exchange, but you are required to pay for return shipping fees.

Please contact us immediately at [email protected] and keep the original packaging to return your package for refund or replacement. Our customer service will inform you about the further procedure and provide you with an address and assigned carrier to return the products.

You should send your product back to us with all the invoices and accessories together. For your request of refund to be accepted, the product should not be damaged or used.

Refunds are issued within 2-14 business days after receipt of the return package. The refund is made with the same payment method of the order.

For your attention;

-  Some products cannot be accepted for return for hygienic reasons.

- Cosmetic and personal care products should be in their original packaging and in an unused condition.

- Products that are in touch with skin directly (underwear, swimwear, earphones, …etc.) may not be returned or exchanged.

- Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer's (customer's) responsibility. Please check if your order will incur additional import duties, taxes or other customs related charges. Because we will not accept any return / exchanges / refund because of custom problems and fees. 

International Buyers – Please Note:

 
- Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees.

- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's (customer's) responsibility.

- Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

- We (Enbi Pharma) will not accept any return / exchanges / refund because of custom problems and fees. 

- Payment of import taxes, duties and related customs fees are your responsibility and will not be covered by us. 

- We are not responsible for delays caused by the customs department in your country.

ENBIPHARMA